Delivery (TR → EU)

From the maker to your door Every piece on Senzia is prepared by the maker who produces it and shipped from Turkey to Europe. Because we work with bulky, delicate pieces, we keep each step clear and transparent.

The process - Order confirmation: you receive an e-mail once your payment is received. - Preparation: your piece is prepared and inspected by its maker. Estimated preparation time is [[X–Y business days]]; if a product page states a different time, that one applies. - Packaging: pieces are packed in protective packaging to prevent damage in transit. - Shipping: tracking details are e-mailed when your order leaves. Estimated transit time is [[X–Y business days]]. - Delivery: your piece is delivered to [[your door / building entrance / room]]. [[Assembly service: available / not available]].

Delivery countries and cost We currently deliver to: [[list of countries]]. Delivery cost is [[included in the price / calculated at checkout]]. Prices are shown according to your region.

Customs and taxes [[State clearly who pays customs, VAT and import duties for deliveries to the EU, and when.]]

On delivery - Check the outer packaging when you receive the parcel. If you see visible damage, note it on the delivery slip or take photos in front of the courier. - For damage or missing parts, write to us with photos within [[X days]] of delivery and we will take care of it right away.

Questions For anything about your order, contact us at [[contact e-mail]].