Returns & Exchanges

Right of withdrawal You may return a purchase within 14 days of receiving it, without giving a reason and without penalty. [[If you offer a longer period, state it here.]]

Conditions - The item must be unused, undamaged and, where possible, in its original packaging. - All labels, accessories and included parts must be sent back. - The right of withdrawal may not apply to items made to your own specifications. [[Clarify legally whether pieces produced with your chosen fabric/leg options fall under this and state it here.]]

How to return 1. E-mail [[contact e-mail]] with your order number and your request. 2. We review it and send you return instructions. 3. Pack the item as instructed and ship it back. 4. After it reaches us and is checked, your payment is refunded.

Return shipping cost [[Who pays return shipping: customer / Senzia / Senzia for damaged or faulty items.]]

Refunds Approved returns are refunded to your original payment method within [[X business days]]. Depending on your bank, it may take additional time to appear.

Looks and multi-piece orders [[State whether individual pieces of an order can be returned (partial return) and when not.]]

Damaged, faulty or missing items If your item arrives damaged, incomplete or different from what you ordered, your statutory rights remain. Write to us with photos taken on delivery and we will review replacement, repair or refund together.